Before anyone joins Trovo, we've met them, verified their credentials, and called their past customers. This is not a background check. It's due diligence — the kind you'd do if you were hiring for a friend.
We verify every contractor's Massachusetts Home Improvement Contractor (HIC) registration directly on the state database. We confirm active general liability insurance (minimum $1M) and workers' compensation coverage. We check expiration dates and re-verify annually.
We look beyond the license. How long have they been operating? What does their BBB profile show? Are they actually local to the Greater Boston market, or do they service it from 45 minutes away? We look for patterns in their Google reviews — not just the star rating, but what the negative ones say.
This is where most vetting services stop reading someone's website and start actually asking questions. We meet every contractor in person or on video before they join our roster. We ask the uncomfortable questions — the ones homeowners wish they'd asked before signing a contract.
We call a minimum of 5 past customers — not email, not a form, an actual phone call. We ask questions that surface real information, not just "were you happy?" A good reference call takes 10 minutes. One honest answer can tell you more than 50 reviews.
Getting onto our roster doesn't mean staying on it. After every completed match, we follow up with the homeowner to ask how it went. This feedback directly affects which contractors we recommend going forward. Poor performance has consequences.
Tell us about your project and we'll find the right contractor.